1. Introduction
In accordance with Regulation (EU) 2016/679 on the General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), this Privacy Policy aims to inform all Users subject to it of the possible processing of their personal data.
When users visit the website www.scentuary.com (hereinafter, “Site” or “Website”), The Scentuary’s corporate profiles on social networks, or make a purchase online or in stores, we will process their personal data.
This Privacy Policy is intended to help you understand what data is collected and what is done with it.
For the purposes of this Policy, “User” shall mean any category of data subjects included in this document.
2. Identification of the Data Controller
- Holder: The Scentuary
- Registered office:
- E-mail: info@scentuary.com
3. Personal data that we process
The Scentuary collects personal data in the following ways:
- Personal data that the User provides us: when they fill out a form, when they purchase our products, when they participate in a contest or raffle organized by The Scentuary, or when they submit their data to apply for a job offer.
- Personal data that the User does not provide us directly:The Scentuary is part of a business group and other companies in the group may share Users' personal data with each other, provided that this is necessary within the framework of the business relationship with the user or with their express consent.
- Through Cookies and Similar Technologies: When you visit the Website, The Scentuary uses various technologies to collect and store information. This may include using cookies or similar technologies to identify the User's browser or device. The Scentuary also uses these technologies to collect and store information about the User's browsing habits. Users can obtain more information about how The Scentuary processes their personal data through cookies in the Cookie Policy
These personal data can be generally grouped into the following categories:
- Identification data: Name, surname, date of birth.
- Contact information: Telephone, physical address and email, social media profiles.
- Financial data: Financial information (credit or debit card, or other payment methods).
- Professional information: CV, company where you work, position, occupation.
- Connection data and browsing habits: IP, logs, geolocation, websites visited and User preferences.
- Customer account registration details: Username and password to access the customer account.
- Video surveillance data: Images captured by security cameras located in public areas such as The Scentuary stores.
Likewise, we process personal data of different categories of interested parties who, considered as Users as a whole, are, by way of example and not limitation, the following:
- Customers: Personal data of individuals who purchase products marketed by The Scentuary, either in commercial establishments or through the Website.
- Website and social media users: Personal data of Users who contact The Scentuary through our Website, or who access any of our corporate profiles on social media as a follower or as an independent user.
- Participants in contests or sweepstakes:Personal data of Users who participate in The Scentuary's commercial initiatives, such as contests and/or sweepstakes.
- Suppliers or collaborators: Personal data of natural persons who, acting as legal representatives or interlocutors of companies or as professionals, are suppliers or collaborators of The Scentuary.
- Job candidates: Personal data of individuals who apply for job applications offered by The Scentuary directly through our Website and/or in collaboration with third parties, including platforms that manage job offers or job applications.
4. Purpose of processing, legal basis and retention period of personal data
We inform the User that their personal data will be processed for the following purposes and legitimate grounds and for the retention period detailed below:
|
Purpose |
Legal basis |
Conservation period |
|---|---|---|
| Management, fulfillment, and execution of the commercial relationship between the User and The Scentuary. Specifically, we will use the User's data to deliver the purchased products, manage payments, billing, and delivery of receipts, manage returns of purchased products, inform the User about the availability of requested products, and manage coupons or gift cards. |
Compliance with contractual and pre-contractual obligations with the client. Legal obligations related to financial transactions, such as the obligation to maintain accounting and records. |
For the time necessary to process purchases made, including the handling of any related incidents (returns, complaints, claims, inquiries, etc.). We will subsequently retain the blocked data until any legal obligations that may arise expire. |
| Management of the User's registration and access to the Website's customer account. | Execution of the contractual relationship between the parties, i.e., execution of the terms and conditions that regulate the use of the customer account. | As long as the registered user does not request account cancellation. Once the user's registration has been deregistered, we may retain their personal data until the applicable legal obligations expire. |
| Sending electronic commercial communications (email/SMS), postal mail, or phone calls to inform the User about products similar to those purchased by the User. | Legitimate interest of The Scentuary, based on article 19.2 of Law 20/2014, of October 16, regulating electronic contracting and operators that carry out their economic activity in a digital space | As long as the User does not express his opposition to this processing of personal data. |
| If the User has expressly consented, we may send personalized commercial information about products, promotions, and offers from The Scentuary and other companies in The Scentuary Group, via electronic communications (email/SMS), postal mail, or phone calls. To accomplish this, we create a User profile that allows us to personalize the information we send to them, adapting it to the tastes and preferences we know from the User's browsing habits, purchase history, or even information collected through cookies and other similar technologies (for more information, please visit the Cookie Policy). | User Consent. | Until the User withdraws his/her consent. |
| Other marketing purposes: Suggesting products or offers based on the User's profile, created from their purchase history and the products they view on the Website. These notifications may reach the User via push notifications, banners, or even email/SMS. We will also process the data to display advertising on other websites, apps, or social networks used by the User. | Express consent or legitimate interest based on article 19.2 of Law 20/2014 in the case of being a client. | As long as the User does not withdraw his or her consent or express his or her opposition to this data processing (as applicable). |
| Gestionar los servicios y ventajas del programa de fidelización asociado a The Scentuary Card. | User Consent. | Until the User withdraws his/her consent. |
| Conduct satisfaction or quality surveys for loyalty program customers. | User Consent. | Until the User withdraws his/her consent. |
| Respond to any queries or requests for information that the User makes to The Scentuary through the Website or any communication channel made available to them. |
If the inquiry is related to a purchase or an incident related to the business relationship, data processing is based on the execution of the sales contract or for the implementation of pre-contractual measures at the User's request. In other cases, we will process personal data based on The Scentuary's legitimate interest in responding to User inquiries and requests for information. |
Until the User's request for information and/or consultation is resolved and, subsequently, the period necessary to comply with applicable legal obligations. |
| Manage the User's interactions with The Scentuary through social media, including contests and sweepstakes. | User consent when interacting with and/or following The Scentuary's profile on social media. | As long as The Scentuary's profile is active on the corresponding social networks. |
| Manage security and fraud prevention, including video surveillance of The Scentuary's commercial premises | The Scentuary's legitimate interest in monitoring the security and integrity of its facilities through a video surveillance system. | 1 month, except in the case of a security incident, which may be retained for as long as necessary to investigate the events. |
| Maintaining a business relationship with the supplier or collaborator where the User provides their services, as well as with individual entrepreneurs or independent professionals, in order to establish a professional relationship with The Scentuary. | User Consent. | Two years from the end of the selection process. |
5. Recipients
The Scentuary may share or provide access to the User's personal data with:
- Service providers that process data on behalf of The Scentuary and according to The Scentuary's instructions, with whom The Scentuary has entered into the corresponding data processing contract.
- Third parties, when necessary for the execution of the contractual or commercial relationship with the User or with their consent, as well as if required by legal obligation:
- Other companies of The Scentuary Group, which share customer databases so that the User maintains commercial facilities and advantages at any commercial establishment in the world, or in case the User has expressed his consent, to send him commercial communications;
- Financial or banking entities, for the management of commercial transactions;
- Public administrations and state security forces, if necessary due to legal obligation or within the framework of a legal or judicial claim.
6. International transfers
The User's personal data may be transferred outside the European Economic Area, but in any case, The Scentuary will guarantee compliance with the requirements of the GDPR and the LOPDGDD to ensure the security and legitimacy of the recipient's data processing, either because the recipient is located in a territory with data protection legislation equivalent to that of Europe, or because the recipient is subject to the European Commission's standard contractual clauses, among other mechanisms regulated by applicable regulations.
7. User Rights
The User may exercise the following rights regarding their personal data before The Scentuary: access, rectification, deletion, objection, restriction of processing, and data portability, as well as the right not to be subject to automated decisions with legal effects for the User.
Likewise, with respect to data processing based on the User's consent, the User also has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
- To exercise your consumer rights to access, rectify, delete, or remove your personal data, you can do so by sending a postal request to the following address, filling in the necessary identifying information: First name, Last name, Customer ID, card number, and date of birth.
To the email: protecciodades@scentuary.com.
- By contacting directly through this contact form.
- Using the unsubscribe links available in all commercial emails.
In any case, the User also has the right to file a complaint with the Spanish Data Protection Agency.
8. Changes or modifications to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in the processing of personal data.
This Privacy Policy is updated as of October 2022.